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private equity & credit
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Plans & Technical Support

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Technical Support

Capabilities

Data & integrations
Data Mapping
Integrations

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We're tech and team. Whether it's help with onboarding, customizations or financial analysis, our team has you covered.

Overview of Elements

1
Guide
Personalized onboarding from a dedicated Solutions Architect.
2
Help
Our Help Desk is ready to quickly resolve your queries and assist with technical issues.
3
24/7
Next day response is standard. We're here to ensure data and workflows move smoothly.
4
Quality
The quality assurance team is tasked with monitoring and enhancing system stability, continually improving performance and usability.
5
Contact
With multiple ways to contact the support or experience teams, we're here to support. Submit a ticket within the platform, text us, or call your dedicated support team.

Designing a Complete Solution

From requirements to training, Henon.io offers comprehensive support and resources to ensure a successful implementation of our system.

Types of Support

Onboarding & Financial Analysis
Technical Support
Training & Education
Customization & Integration
Onboarding & Financial Analysis
The FA&O team can be seen as a centralized team within the support organization that serves individual users, providing effective onboarding outcomes, user training and engagement.  
Technical Support
Support solutions include bug-fixing, data pipe troubleshooting, API integration, and system performance issues within the platform.
Training & Education
Equip your team with the necessary skills through henon's bootcamp programs, covering everything from basic operations to advanced functionalities of the software.
Customization & Integration
Deploy standardized integrations, and if needed create customized data pipes to seamlessly integrate the platform with existing systems, increasing the velocity of data and reducing manual and oftentimes error prone data transfers.
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